Question 1

Should a new project use support or RFQ?

Accepted Answer

If BOM, Gerber or manufacturing requirements are available, use the RFQ path. Use support for customer service, order, after-sales or file-preparation questions.

Question 2

What files are needed for DFM support?

Accepted Answer

Gerber, BOM, placement data, assembly drawings, test requirements, target quantity and target market are recommended. Partial files can start the discussion.

Question 3

What information is needed for order progress questions?

Accepted Answer

Provide order number, project name, contact person, target delivery date and the current question so the project team can identify the case.

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